{"id":8647,"date":"2026-03-09T11:11:04","date_gmt":"2026-03-09T10:11:04","guid":{"rendered":"https:\/\/www.lrob.fr\/?page_id=8647"},"modified":"2026-03-09T11:11:33","modified_gmt":"2026-03-09T10:11:33","slug":"documentation-web-agency-resellers","status":"publish","type":"page","link":"https:\/\/www.lrob.fr\/en\/doc\/documentation-revendeurs-web-agency\/","title":{"rendered":"Reseller documentation (Web Agency)"},"content":{"rendered":"<p>Welcome to this area dedicated to managing your LRob reseller account in Plesk (Web Agency offers). This page explains the vocabulary, the hierarchy of elements and best practices for managing your customers and their hosting.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Contents<\/h2><nav><ul><li><a href=\"#comprendre-la-hierarchie-et-le-vocabulaire-plesk\">Understanding the Plesk hierarchy and vocabulary<\/a><\/li><li><a href=\"#les-clients\">Our customers<\/a><ul><li><a href=\"#cest-quoi-un-client-dans-plesk\">What is a \u00abclient\u00bb in Plesk?<\/a><\/li><li><a href=\"#creer-un-client-est-il-obligatoire\">Is creating a customer mandatory?<\/a><\/li><li><a href=\"#comment-creer-un-client\">How do I create a customer?<\/a><\/li><\/ul><\/li><li><a href=\"#les-abonnements\">Subscriptions<\/a><ul><li><a href=\"#cest-quoi-un-abonnement\">What's a subscription?<\/a><\/li><li><a href=\"#creer-un-abonnement\">Create a subscription<\/a><\/li><li><a href=\"#reattribuer-un-abonnement-existant-a-un-client\">Reallocate an existing subscription to a customer<\/a><\/li><\/ul><\/li><li><a href=\"#les-packs-de-services\">Service packs<\/a><ul><li><a href=\"#cest-quoi-un-pack-de-services\">What is a service pack?<\/a><\/li><li><a href=\"#est-ce-obligatoire\">Is this compulsory?<\/a><\/li><li><a href=\"#creer-un-pack-de-services\">Create a service pack<\/a><\/li><\/ul><\/li><li><a href=\"#les-domaines-et-les-alias\">Domains and aliases<\/a><ul><li><a href=\"#domaine-principal\">Main area<\/a><\/li><li><a href=\"#les-alias\">Aliases<\/a><ul><li><a href=\"#synchronisation-de-la-zone-dns\">DNS zone synchronization<\/a><\/li><\/ul><\/li><\/ul><\/li><li><a href=\"#recapitulatif-des-bonnes-pratiques\">Summary of best practices<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"comprendre-la-hierarchie-et-le-vocabulaire-plesk\">Understanding the Plesk hierarchy and vocabulary<\/h2>\n\n\n\n<p>First of all, here's how the elements are organized in Plesk :<\/p>\n\n\n\n<p><strong>Customer \u2192 Subscription \u2192 Domain \/ Alias<\/strong><\/p>\n\n\n\n<p>All this under the supervision of a <strong>Service package<\/strong>, which defines the resources and rights associated with each subscription.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer<\/strong> an account created in your reseller area for one of your customers.<\/li>\n\n\n\n<li><strong>Service package<\/strong> A template of resources and rights (disk space, PHP, etc.) that you apply to a subscription.<\/li>\n\n\n\n<li><strong>Subscription<\/strong> Hosting space (resources, disk quota, features). This is the central unit of Plesk.<\/li>\n\n\n\n<li><strong>Domain<\/strong> the main website linked to a subscription.<\/li>\n\n\n\n<li><strong>Alias<\/strong> an additional domain pointing to the same subscription (see dedicated section).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"les-clients\">Our customers<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"cest-quoi-un-client-dans-plesk\">What is a \u00abclient\u00bb in Plesk?<\/h3>\n\n\n\n<p>A customer is an account created in your reseller space, enabling one of your customers to connect to Plesk and access <strong>its own accommodation<\/strong>, without seeing yours.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"creer-un-client-est-il-obligatoire\">Is creating a customer mandatory?<\/h3>\n\n\n\n<p><strong>No.<\/strong> You can manage subscriptions without creating associated customers - in which case only you have access to them.<\/p>\n\n\n\n<p>Creating a customer is useful if :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>you wish to <strong>give your customer Plesk access<\/strong> so that it can access its data and manage its own hosting (FTP access, email addresses, WordPress Toolkit, DNS zone, external backups, etc.);<\/li>\n\n\n\n<li>you wish to <strong>get better organized<\/strong> by directly observing who owns each subscription.<\/li>\n<\/ul>\n\n\n\n<p><em>NB: Certain rights granted to the client (such as access to PHP settings) are determined by the <strong>pack of services<\/strong> associated with it. See dedicated section.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"comment-creer-un-client\">How do I create a customer?<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In your Plesk reseller area, go to <strong>Customers<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Add a customer<\/strong>.<\/li>\n\n\n\n<li>Fill in your account details (name, email, username, password).<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"les-abonnements\">Subscriptions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"cest-quoi-un-abonnement\">What's a subscription?<\/h3>\n\n\n\n<p>A subscription is a <strong>accommodation space<\/strong> It contains the resources (disk space, databases, email, etc.) defined by its service pack, and hosts a domain and any aliases.<\/p>\n\n\n\n<p>\u26a0\ufe0f <strong>One domain = one subscription.<\/strong> Even if Plesk allows it, never host several domains in the same subscription. Each subscription runs under a dedicated system user, and it's this compartmentalization that ensures that a client only has access to its own files. This allows efficient reallocation of a domain to a given customer, and also isolates each of your sites in its own system user, for added security.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"creer-un-abonnement\">Create a subscription<\/h3>\n\n\n\n<p>You can create a new subscription via <strong>Subscriptions &gt; Add a subscription<\/strong>.<\/p>\n\n\n\n<p><em>NB: The number of subscriptions\/domains available depends on your reseller offer. If you have reached your limit, Plesk will block you. You can upgrade your offer from your <a href=\"https:\/\/portail.lrob.fr\/mon-compte\/subscriptions\/\" target=\"_blank\" rel=\"noopener\">LRob portal<\/a>.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"reattribuer-un-abonnement-existant-a-un-client\">Reallocate an existing subscription to a customer<\/h3>\n\n\n\n<p>If the subscription <strong>already exists<\/strong> and you simply want to assign it to a customer :<\/p>\n\n\n\n<p>\u274c Do not click <strong>not<\/strong> on \u00abAdd a subscription\u00bb - this will attempt to create a new one.<\/p>\n\n\n\n<p>\u2705 The right approach:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Subscriptions<\/strong>.<\/li>\n\n\n\n<li><strong>Check<\/strong> the subscription(s) to be reallocated.<\/li>\n\n\n\n<li>Click on <strong>Change subscriber<\/strong>.<\/li>\n\n\n\n<li>Select the relevant customer.<\/li>\n<\/ol>\n\n\n\n<p>The subscription is now attached to this customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"les-packs-de-services\">Service packs<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"cest-quoi-un-pack-de-services\">What is a service pack?<\/h3>\n\n\n\n<p>A service package is a <strong>set of resources and rights<\/strong> that you define as a reseller, and apply to a subscription or customer.<\/p>\n\n\n\n<p>For example, it can be used to define :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>maximum disk space,<\/li>\n\n\n\n<li>the number of authorized databases,<\/li>\n\n\n\n<li>access to <strong>PHP settings<\/strong>,<\/li>\n\n\n\n<li>available features (SSL, cron tasks, etc.).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"est-ce-obligatoire\">Is this compulsory?<\/h3>\n\n\n\n<p><strong>No.<\/strong> You can manage subscriptions without a service pack.<\/p>\n\n\n\n<p>However, it's <strong>strongly recommended<\/strong> for :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>prevent customers from monopolizing<\/strong> your entire reseller disk space,<\/li>\n\n\n\n<li><strong>create clear, reproducible accommodation offers<\/strong> (e.g. \u00abStarter\u00bb offer, \u00abPro\u00bb offer, etc.),<\/li>\n\n\n\n<li><strong>keep an eye on overtaking<\/strong> (the domain will be clearly displayed as \u00aboverrun\u00bb),<\/li>\n\n\n\n<li><strong>fine control of rights<\/strong> of each client (access to advanced settings, PHP, etc.).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"creer-un-pack-de-services\">Create a service pack<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Service packages<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Add a pack<\/strong>.<\/li>\n\n\n\n<li>Define authorized resources and features.<\/li>\n\n\n\n<li>Apply this pack when creating or modifying a subscription.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"les-domaines-et-les-alias\">Domains and aliases<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"domaine-principal\">Main area<\/h3>\n\n\n\n<p>Each subscription includes <strong>an area<\/strong>, defined when the subscription is created. This is the \u00abroot\u00bb website for this hosting space. As previously mentioned in the \u00abSubscriptions\u00bb section, you should always create only one domain per subscription (excluding Aliases... which are not \u00abdomains\u00bb in Plesk parlance).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"les-alias\">Aliases<\/h3>\n\n\n\n<p>A <strong>alias<\/strong> is an additional domain attached to the same subscription. It allows you to point several domain names to the same website. You can choose to redirect to the main URL (default) or to display the same site as the main one (generally not recommended). The alias also redirects e-mails sent to the alias to the mailbox corresponding to the attached domain.<\/p>\n\n\n\n<p><strong>Example:<\/strong> <code>monsite.fr<\/code> is the main domain, and <code>monsite.com<\/code> is an alias - both display the same content.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"synchronisation-de-la-zone-dns\">DNS zone synchronization<\/h4>\n\n\n\n<p>When adding an alias, Plesk offers a <strong>DNS zone synchronization<\/strong> with the main domain.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 <strong>Active<\/strong> The DNS zone of the alias is automatically modelled on that of the main domain. Handy for avoiding duplicate configurations.<\/li>\n\n\n\n<li>\u274c <strong>Inactive<\/strong> DNS zones are managed independently.<\/li>\n<\/ul>\n\n\n\n<p><em>NB: DNS synchronization <strong>is only effective if you use DNS LRob<\/strong> for your domains. This is the recommended configuration to take full advantage of this feature.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"recapitulatif-des-bonnes-pratiques\">Summary of best practices<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Situation<\/th><th>Recommendation<\/th><\/tr><\/thead><tbody><tr><td>Your customer needs access to Plesk<\/td><td>Create a customer account<\/td><\/tr><tr><td>Subscription already exists<\/td><td>Use \u00abChange subscriber\u00bb, do not recreate<\/td><\/tr><tr><td>You manage several customers<\/td><td>Use differentiated service packages<\/td><\/tr><tr><td>You add an alias<\/td><td>Activate DNS sync if you use LRob DNS<\/td><\/tr><tr><td>You have reached the domain limit<\/td><td>Upgrade your offer from the LRob portal<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Bienvenue dans cet espace d\u00e9di\u00e9 \u00e0 la gestion de votre compte revendeur LRob sous Plesk (offres Web Agency). Cette page vous explique le vocabulaire, la hi\u00e9rarchie des \u00e9l\u00e9ments, et les bonnes pratiques pour g\u00e9rer vos clients et leurs h\u00e9bergements. Comprendre la hi\u00e9rarchie et le vocabulaire Plesk Avant tout, voici comment les \u00e9l\u00e9ments s&rsquo;organisent dans Plesk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":926,"parent":5383,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8647","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/pages\/8647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/comments?post=8647"}],"version-history":[{"count":2,"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/pages\/8647\/revisions"}],"predecessor-version":[{"id":8649,"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/pages\/8647\/revisions\/8649"}],"up":[{"embeddable":true,"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/pages\/5383"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/media\/926"}],"wp:attachment":[{"href":"https:\/\/www.lrob.fr\/en\/wp-json\/wp\/v2\/media?parent=8647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}