Reseller documentation (Web Agency)

Welcome to this area dedicated to managing your LRob reseller account in Plesk (Web Agency offers). This page explains the vocabulary, the hierarchy of elements and best practices for managing your customers and their hosting.

Understanding the Plesk hierarchy and vocabulary

First of all, here's how the elements are organized in Plesk :

Customer → Subscription → Domain / Alias

All this under the supervision of a Service package, which defines the resources and rights associated with each subscription.

• Customer an account created in your reseller area for one of your customers.
• Service package A template of resources and rights (disk space, PHP, etc.) that you apply to a subscription.
• Subscription Hosting space (resources, disk quota, features). This is the central unit of Plesk.
• Domain the main website linked to a subscription.
• Alias an additional domain pointing to the same subscription (see dedicated section).

Our customers

What is a «client» in Plesk?

A customer is an account created in your reseller space, enabling one of your customers to connect to Plesk and access its own accommodation, without seeing yours.

Is creating a customer mandatory?

No. You can manage subscriptions without creating associated customers - in which case only you have access to them.

Creating a customer is useful if :

• you wish to give your customer Plesk access so that it can access its data and manage its own hosting (FTP access, email addresses, WordPress Toolkit, DNS zone, external backups, etc.);
• you wish to get better organized by directly observing who owns each subscription.

NB: Certain rights granted to the client (such as access to PHP settings) are determined by the pack of services associated with it. See dedicated section.

How do I create a customer?

1. In your Plesk reseller area, go to Customers.
2. Click on Add a customer.
3. Fill in your account details (name, email, username, password).

Subscriptions

What's a subscription?

A subscription is a accommodation space It contains the resources (disk space, databases, email, etc.) defined by its service pack, and hosts a domain and any aliases.

⚠️ One domain = one subscription. Even if Plesk allows it, never host several domains in the same subscription. Each subscription runs under a dedicated system user, and it's this compartmentalization that ensures that a client only has access to its own files. This allows efficient reallocation of a domain to a given customer, and also isolates each of your sites in its own system user, for added security.

Create a subscription

You can create a new subscription via Subscriptions > Add a subscription.

NB: The number of subscriptions/domains available depends on your reseller offer. If you have reached your limit, Plesk will block you. You can upgrade your offer from your LRob portal.

Reallocate an existing subscription to a customer

If the subscription already exists and you simply want to assign it to a customer :

❌ Do not click not on «Add a subscription» - this will attempt to create a new one.

✅ The right approach:

1. Go to Subscriptions.
2. Check the subscription(s) to be reallocated.
3. Click on Change subscriber.
4. Select the relevant customer.

The subscription is now attached to this customer.

Service packs

What is a service pack?

A service package is a set of resources and rights that you define as a reseller, and apply to a subscription or customer.

For example, it can be used to define :

• maximum disk space,
• the number of authorized databases,
• access to PHP settings,
• available features (SSL, cron tasks, etc.).

Is this compulsory?

No. You can manage subscriptions without a service pack.

However, it's strongly recommended for :

• prevent customers from monopolizing your entire reseller disk space,
• create clear, reproducible accommodation offers (e.g. «Starter» offer, «Pro» offer, etc.),
• keep an eye on overtaking (the domain will be clearly displayed as «overrun»),
• fine control of rights of each client (access to advanced settings, PHP, etc.).

Create a service pack

1. Go to Service packages.
2. Click on Add a pack.
3. Define authorized resources and features.
4. Apply this pack when creating or modifying a subscription.

Domains and aliases

Main area

Each subscription includes an area, defined when the subscription is created. This is the «root» website for this hosting space. As previously mentioned in the «Subscriptions» section, you should always create only one domain per subscription (excluding Aliases... which are not «domains» in Plesk parlance).

Aliases

A alias is an additional domain attached to the same subscription. It allows you to point several domain names to the same website. You can choose to redirect to the main URL (default) or to display the same site as the main one (generally not recommended). The alias also redirects e-mails sent to the alias to the mailbox corresponding to the attached domain.

Example: monsite.fr is the main domain, and monsite.com is an alias - both display the same content.

DNS zone synchronization

When adding an alias, Plesk offers a DNS zone synchronization with the main domain.

• ✅ Active The DNS zone of the alias is automatically modelled on that of the main domain. Handy for avoiding duplicate configurations.
• ❌ Inactive DNS zones are managed independently.

NB: DNS synchronization is only effective if you use DNS LRob for your domains. This is the recommended configuration to take full advantage of this feature.

Summary of best practices